1. Information We Collect

We collect personal and non-personal information to provide and improve our services, customize your experience, and ensure compliance with legal obligations. The information we collect includes, but is not limited to:

• Personal Data: Includes your name, email address, phone number, shipping and billing addresses, payment details (e.g., credit card information), account credentials, and purchase history.
• Technical Data: Encompasses details such as your browser type, operating system, IP address, internet service provider, device type, hardware settings, and website interaction logs. We also collect information through cookies and other tracking technologies.
• Communication Preferences: Data about your preferences for receiving updates, marketing emails, notifications, and product-related communications.
• Behavioral Data: Insights into how you interact with our website and services, including the pages visited, time spent, clicks, and specific features used.
• Location Data: If enabled, we may collect location information to offer location-based services or optimize service delivery.
• Demographic Data: Non-identifiable data such as age range, gender, or interests, often used for aggregated analysis and service enhancement.

This information is collected directly from you or through automated systems during your interactions with our website and services.

2. How We Use Your Information

We use the information collected for various purposes, including but not limited to:

• Order Fulfillment: To process orders, handle payments, and deliver products or services efficiently.
• Customer Support: To respond to your inquiries, resolve issues, and provide technical assistance as needed.
• Service Improvement: To analyze user behavior, identify trends, and improve our website, services, and product offerings.
• Personalization: To provide tailored recommendations, content, and advertisements based on your preferences and behavior.
• Legal Compliance: To fulfill regulatory requirements, prevent fraudulent activities, and address disputes or enforce policies.
• Marketing and Communication: To send updates, promotional offers, surveys, and event announcements aligned with your preferences.
• Research and Development: To conduct research, test new features, and gather insights for innovation and growth.

All data usage complies with applicable laws and is handled with transparency and integrity.

3. Data Sharing

We respect your privacy and do not sell or rent your data. Your information may be shared in specific situations:

• Service Providers: Shared with third-party vendors who assist with order processing, payment handling, shipping, customer support, and marketing analytics.
• Legal Obligations: Disclosed to law enforcement or regulatory bodies if required by law, such as responding to subpoenas or court orders.
• Consent-Based Sharing: With your explicit consent for particular purposes, including collaborations or co-branded marketing efforts.
• Business Transfers: In events like mergers, acquisitions, or company restructuring, your data may be transferred as part of business assets.

All shared data is handled securely and used solely for the intended purposes agreed upon.

4. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. The retention periods include:

• Customer Data: Retained for the duration of your account or active relationship with us. Certain data may be retained longer for financial reporting or legal compliance.
• Technical Data: Retained for troubleshooting, service optimization, and aggregated reporting, typically anonymized after a set period.
• Marketing Data: Stored until you opt out of marketing communications or request deletion.
• Transactional Records: Retained in compliance with tax and accounting regulations.

Data no longer needed is securely deleted or anonymized.

5. Data Security

Your information is safeguarded using a combination of technical and organizational measures:

• Encryption: Protects sensitive data during storage and transfer, ensuring confidentiality.
• Access Controls: Limits data access to authorized personnel based on role-specific needs.
• System Monitoring: Employs real-time monitoring to detect and address potential vulnerabilities.
• Regular Updates: Ensures software and systems are updated to prevent security risks.

While we strive to protect your data, no method of transmission or storage is entirely secure. We recommend adopting secure practices on your end as well.

6. Your Rights

As a user, you have the following rights regarding your personal information:

• Access: Review the data we hold about you and request a copy.
• Correction: Rectify any inaccuracies in your personal data.
• Deletion: Request the removal of your data, subject to legal or contractual obligations.
• Portability: Obtain a portable format of your data for transfer to another service provider.
• Restriction: Limit the processing of your data under specific conditions.
• Objection: Challenge certain processing activities, including direct marketing.

To exercise these rights, contact us using the information provided below.

7. Cookies and Tracking

We use cookies to enhance your browsing experience. These cookies:

• Store your preferences and login information for a personalized experience.
• Track website performance and visitor activity to improve functionality.
• Provide targeted content and advertising based on your interests.

You can manage cookies through your browser settings. Note that disabling cookies may limit certain features of the site.

8. Children’s Privacy

Our services are not directed at children under 13 years old, and we do not knowingly collect their information. Parents or guardians should contact us immediately if they believe their child’s data has been inadvertently collected.

9. International Data Transfers

Your data is primarily processed in the United States under applicable privacy laws. By using our services, you agree to the transfer and processing of data in compliance with international regulations.

10. Changes to This Privacy Policy

We reserve the right to update this policy to reflect changes in laws, practices, or our services. Significant changes will be communicated to users via email or website notifications.

11. Contact Information

If you have any questions, feedback, or requests regarding this policy, reach out to:

Infenergy LLC

8520 Sweetwater Ln Ste F-59
Houston, TX 77073

Phone: (+832) 586 8135

Email: service@infenergypower.com