1. Introduction

Infenergy LLC is a Texas-based company providing renewable energy solutions, including portable power products for safety, convenience, and emergency preparedness. These terms define the relationship between Infenergy LLC ("Company") and its customers ("Customers").

• Business Name: Infenergy LLC
• Address: 8520 Sweetwater Ln Ste F-59, Houston, TX 77073
• Phone: (+832) 586 8135
• Email: service@infenergypower.com
• Website: https://infenergypower.com

2. Definitions

"Customer": Any individual or organization that engages with Infenergy LLC.

"Products": Goods sold by Infenergy LLC, including but not limited to portable power solutions, solar chargers, and accessories.

"Agreement": This document, along with referenced policies.

"Force Majeure": Events beyond reasonable control, such as natural disasters or supply chain disruptions.

3. Services Provided

Infenergy LLC specializes in renewable energy solutions, offering:

• Portable and solar-powered energy products for travel, home, office, and emergency use.
• Accessories for enhanced energy efficiency and convenience.
• Product warranties and customer support services as outlined in our Warranty Policy.

4. Contract Formation

A legally binding contract is formed when:

• A Customer places an order via the Infenergy LLC website or through an authorized retailer.
• Infenergy LLC confirms the order via email or receipt.

Infenergy LLC reserves the right to cancel orders due to errors, unavailability, or suspected fraud. Customers are responsible for ensuring accurate information when placing orders.

5. Pricing and Payment Terms

Pricing: Prices displayed on the website are in U.S. dollars and subject to change without notice. Taxes and fees are calculated based on shipping location.

Payment Methods: Accepted methods include major credit cards, debit cards, and digital payment platforms. Payment must be completed at checkout unless otherwise agreed.

Refunds and Disputes: Refunds are subject to our Return Policy. Unauthorized chargebacks or disputes may result in account suspension.

6. Shipping and Delivery

Delivery Timeline: Estimated delivery times are provided but not guaranteed. Delays due to external factors are not Infenergy LLC's responsibility.

Shipping Costs: Customers are responsible for shipping fees unless otherwise specified during promotions.

Lost or Damaged Items: Infenergy LLC is not liable for damages caused during transit. Customers should file claims with the shipping carrier.

7. Returns, Refunds, and Exchanges

Eligibility: Items must be unused, in original packaging, and returned within 30 days. Proof of purchase is required.

Non-Refundable Items: Customized, heavily used, or clearance items are not eligible for refunds.

Restocking Fees: A restocking fee of [Insert Percentage]% may apply to eligible returns.

Return Process: Contact service@infenergypower.com for a return authorization before shipping items back.

8. Customer Responsibilities

Customers agree to:

• Use products strictly as intended and per provided manuals.
• Comply with local regulations for recycling or disposal of batteries and electronics.
• Notify Infenergy LLC promptly of defects, damages, or safety concerns.

9. Intellectual Property Rights

Infenergy LLC owns all content on its website, including logos, product designs, and proprietary technology. Unauthorized use, reproduction, or distribution of these materials is strictly prohibited.

10. Privacy Policy

Infenergy LLC is committed to protecting your privacy. By engaging with our products and services, you consent to the terms outlined in our Privacy Policy. This policy explains:

• What data we collect and how it is used.
• How we protect your data from unauthorized access.
• Your rights to review and request deletion of your personal data.

11. Limitation of Liability

To the fullest extent permitted by law:

• Infenergy LLC is not liable for indirect, incidental, or consequential damages.
• Liability is limited to the purchase price of the product.
• Customers use products at their own risk and must follow all safety guidelines.

12. Indemnification

Customers agree to indemnify and hold harmless Infenergy LLC, its employees, and affiliates from claims, damages, or expenses arising from:

• Breach of this Agreement.
• Misuse of products.
• Violations of applicable laws.

13. Environmental Disclaimer

Solar product performance depends on environmental factors, including sunlight availability. Infenergy LLC cannot guarantee performance in low-light conditions.

14. User-Generated Content

By submitting reviews, testimonials, or other content to Infenergy LLC, Customers grant the company a perpetual, royalty-free license to use, modify, or display this content for marketing purposes.

15. Governing Law

This Agreement is governed by the laws of the State of Texas. Any disputes must be resolved in Harris County courts.

16. Dispute Resolution

Customers must first attempt resolution with Infenergy LLC's Customer Support. If unresolved, disputes will be resolved through binding arbitration under the rules of the American Arbitration Association, held in Houston, Texas.

Waiver of Class Actions: Customers agree to resolve disputes individually and waive the right to participate in class actions.

17. Accessibility Statement

Infenergy LLC is committed to ensuring website accessibility. Contact service@infenergypower.com for assistance.

18. Force Majeure

Infenergy LLC is not liable for delays or failures caused by events beyond our control, such as:

• Acts of God (e.g., earthquakes, floods).
• Government actions or regulations.
• Supply chain disruptions or transportation delays.

19. No Resale Policy

Products are intended for personal use only. Unauthorized resale is prohibited unless expressly permitted in writing.

20. Amendments

Infenergy LLC reserves the right to amend this Agreement at any time. Changes will be communicated via the website, and continued use constitutes acceptance of the updated terms.

21. Contact Information

For inquiries or support, contact us:

• Address: 8520 Sweetwater Ln Ste F-59, Houston, TX 77073
• Phone: (+832) 586 8135
• Email: service@infenergypower.com
• Website: https://infenergypower.com

22. Acknowledgment

By purchasing or using Infenergy LLC products and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.